We want you to be able to raise a concern easily and get a fair, timely response. This page tells you who to contact, what rights you have under the Digital Personal Data Protection Act, 2023, and how to escalate if you are not satisfied.
1. Our Grievance / Data-Protection Officer
This is the named person responsible for handling data-protection questions, requests and complaints:
2. Your rights over personal data
As a Data Principal — or, for a student who is a minor, the parent/guardian acting on their behalf — you can ask us to:
Give you a summary of the personal data we hold and how we process and share it.
Correct inaccurate data or complete missing details.
Erase data no longer needed for the purpose it was collected, subject to legal retention.
Nominate someone to exercise your rights if you die or are incapacitated.
Withdraw consent for any processing that relies on it.
Have a readily available means to raise a complaint — this page.
3. How to raise a request or complaint
- Contact our Grievance Officer (Section 1) by email, phone or in person at the school office.
- Tell us clearly what you would like — for example, "access", "correction", "erasure", "withdraw consent", or the nature of your complaint.
- We will acknowledge your request and tell you the next steps.
4. What to include
- The student's full name, class/section and admission number (if known).
- Your name and relationship to the student.
- A clear description of your request or concern.
- Your contact details for our reply.
5. Our response
We aim to acknowledge every request promptly and to resolve it within a reasonable time, and in any case within the timelines applicable under the DPDP Act and its Rules. If a request is complex or requires verification, we will keep you informed of progress.
6. Verifying your identity
To protect students' data, we may need to verify your identity and your relationship to the student before we act on a request. This is to make sure personal data is only disclosed to, or changed by, the right person.
7. If you are not satisfied — escalation
If we are unable to resolve your complaint to your satisfaction, you have the right to escalate it to the Data Protection Board of India, the statutory body established under the DPDP Act. We will provide any information reasonably required to assist that process.